Solutions Center
We all know acquiring a new software, or any new product or service to help your organization be more successful can be overwhelming and stressful.
Our Solutions Center is here to help you all along the way. From our three phase implementation plan that helps with the successful on-boarding of our software, to the on-going education you will receive from the SIGMA Academy, to the never-ending support you will receive from your team of engineers here to guide you and support you all along the way.
Whether you are a new customer, or one we have had for years, we are here for you whenever you need help or guidance.
Our goal is to create a partnership where we are with you all along the way. We don’t disappear the moment you have our software, to us, that is just the beginning.
Your success is our success. The Solutions Center has a number of ways to support you and keep you on the right track.
- Call us anytime you are feeling stuck or cannot work through an issue.
- We are not just experts regarding our software, we are industry experts able to understand and support you when you hit a roadblock.
- Tips and trick and video tutorials to help keep you engaged with the software.
- We visit our customers annually to check in and build a plan for the next year.
- We are there for you when you need help. We will not hesitate to come to you and work together at your location when you have an issue.
- Our implementation plan ensures a smooth on-boarding of the software into your organization.
- Our Annual Client Development Plan keeps us focused on your goals
Support
Our mission is to provide professional expertise that promotes solutions. Our successful business partnership will revolve around relationships, synergy, professionalism, expertise, solutions and commitment.
Our support has a 4 levels to help take care of your needs in the most efficient way possible.
You will be assigned an Account Manager who will be with notified if you need any support on any level, that way your Account Manager can follow up to be sure your supports needs were handled to your satisfaction.
How to reach support
- Call 1-847-556-5800
- Call or email your contact at SIGMA
- Log in to support here on our website